Nonprofit Finds That a Lack of Support and Strategy Do Not Match Growth
May 27, 2025
An expanding nonprofit gains customer service and a proactive plan by working with an insurance broker familiar with nonprofits.
An expanding nonprofit gains customer service and a proactive plan by working with an insurance broker familiar with nonprofits.
A Kansas nonprofit is dedicated to supporting individuals facing mental health and substance use challenges by providing inpatient facilities, treatment centers, and supportive apartment housing. The organization was experiencing major growth after expanding its locations, services, and workforce to better meet the needs of the community it serves.
The nonprofit faced significant challenges, particularly with its workers’ compensation program. A rising number of claims stemmed from incidents involving combative behavior, partially due to the nature of operating a 24/7 inpatient clinic. Unfortunately, the organization lacked strong support from both its broker and insurance carrier; the HR team was left without a dedicated rep they could reach when needing help. As the nonprofit expanded, they lacked regular strategic meetings with their broker, preventing them from proactively addressing issues.
The Miller Group’s nonprofit team stepped in and provided a knowledgeable, dedicated account team familiar with the needs of behavioral services nonprofits. They proposed a plan to make sure the organization had resources through their insurance carriers, including telematics, GPS tracking, and water sensors for buildings. The Miller Group also discussed loss control and safety options to help reduce the nonprofit’s MOD rating, which directly impact their workers’ compensation premiums and the ability to keep coverage.
The nonprofit now has a strategic and responsive team at The Miller Group that they can always reach directly. In addition to proactive solutions, they have a dedicated claims team to provides guidance through the claims process and also create a plan to reduce incidents. Then, when it is time for insurance renewals, their team at The Miller Group will be able to illustrate all of their efforts and help carriers feel more comfortable providing coverage at the right price.
Through a strategic partnership and regular meetings, the nonprofit will have the tools and confidence to continue its growth.