The Miller Group, a top Midwest brokerage firm founded in 1961 with roots in the construction industry, is seeking an Account Manager to support its Surety team under the Director of Surety. The company has expanded across industries while maintaining a strong commitment to employee well-being, family, faith, and community.
The Miller Group offers a full range of services, including property & casualty insurance, employee benefits, surety bonds, and safety and loss prevention.
Essential Duties:
- Review client contracts and issue appropriate bonds according to timelines set by surety director.
- Review and execute client bit and final bond requests.
- Submit bid and final bond request to the surety companies for approval.
- Maintain updated program details for clients.
- Effectively communicate questions with the customer, the surety, and the producer.
- Reviews and processes all miscellaneous surety bonds.
- Rates and invoices bonds and reconciles accounting discrepancies.
- Responsible for ensuring all client data is accurately uploaded in the Agency Management System.
- Resolve client issues with a sense of urgency to avoid disruptions in client service and/or coverage.
- Develop communication materials for clients to outline rates and Surety Program details.
- Gather underwriting information and assist in marketing tasks.
- Inform Surety Director of situations that could impact account retention and/or client satisfactions.
- Consistently deliver competitive advantages in the most cost-effective, impactful manner.
- Maintain updated knowledge regarding legislative or industry changes that could impact the organization or its clients.
- Participate on project teams that develop the innovative products and services clients need.
Qualifications:
- Property and Casualty license is required.
- Excellent communication skills, both face-to-face and in writing.
- Intermediate to advanced skills in navigating the Microsoft Office suite, especially Excel.
- Minimum of 5 years of experience with demonstrated progression in career path and/or responsibility.
- Proactively identifies and resolves client issues to avoid disruptions in client service and/or coverage.
- Demonstrates a strong interest and/or experience in technology and is able to utilize it to streamline processes.
- Demonstrate strong decision-making capabilities and show knowledge of process improvement concepts and operation streamlining for maximum effectiveness.
- Able to work efficiently in fast-paced environment
Candidates must be authorized to work in the United States.
Offers are contingent on passing post offer pre-employment drug screen and background checks.
Equal Opportunity Employer M/F/Disability/Vet.
