The Miller Group is seeking an Account Manager to support the efforts of the companies’ Surety team. The Account Manager will report to the Director of Surety.
The Miller Group was founded in 1961 by Robert E. Miller, with a focus on the construction industry. While this industry expertise remains, we have expanded to include a strong position in a variety of industries. Led by Bob Miller’s sons, Sean and Matt, the company has grown to become one of the top brokerage firms in the Midwest. A commitment to employee well-being, family, faith, and community makes The Miller Group a great place to work.
The Miller Group’s full-service product offering includes property & casualty, employee benefits, surety bonds, and safety & loss prevention.
Essential Duties:
- Review client contracts and issue appropriate bonds according to timelines set by surety director.
- Review and execute client bit and final bond requests.
- Submit bid and final bond request to the surety companies for approval.
- Maintain updated program details for clients.
- Effectively communicate questions with the customer, the surety, and the producer.
- Reviews and processes all miscellaneous surety bonds.
- Rates and invoices bonds and reconciles accounting discrepancies.
- Responsible for ensuring all client data is accurately uploaded in the Agency Management System.
- Resolve client issues with a sense of urgency to avoid disruptions in client service and/or coverage.
- Develop communication materials for clients to outline rates and Surety Program details.
- Gather underwriting information and assist in marketing tasks.
- Inform Surety Director of situations that could impact account retention and/or client satisfactions.
- Consistently deliver competitive advantages in the most cost-effective, impactful manner.
- Maintain updated knowledge regarding legislative or industry changes that could impact the organization or its clients.
- Participate on project teams that develop the innovative products and services clients need.
Qualifications:
- Property and Casualty license is required.
- Excellent communication skills, both face-to-face and in writing.
- Intermediate to advanced skills in navigating the Microsoft Office suite, especially Excel.
- Minimum of 5 years of experience with demonstrated progression in career path and/or responsibility.
- Proactively identifies and resolves client issues to avoid disruptions in client service and/or coverage.
- Demonstrates a strong interest and/or experience in technology and is able to utilize it to streamline processes.
- Demonstrate strong decision-making capabilities and show knowledge of process improvement concepts and operation streamlining for maximum effectiveness.
- Able to work efficiently in fast-paced environment
Candidates must be authorized to work in the United States.
Offers are contingent on passing post offer pre-employment drug screen and background checks.
Equal Opportunity Employer M/F/Disability/Vet.
