The Miller Group, a top Midwest brokerage firm founded in 1961 with roots in the construction industry, is seeking a Systems & Workflow Analyst to support its Innovations team under the VP of Innovations. The company has expanded across industries while maintaining a strong commitment to employee well-being, family, faith, and community.
The Miller Group offers a full range of services, including property & casualty insurance, employee benefits, surety bonds, and safety and loss prevention.
Essential Duties:
- Monitor and maintain the integrity and security of data across platforms.
- Ensure systems operate smoothly in collaboration with the MSP (Managed Service Provider).
- Implement and monitor data governance practices, including user access and role-based permissions across systems.
- Troubleshoot and escalate system issues as needed.
- Design and implement automated workflows using low-code/no-code tools (e.g., Microsoft Power Automate, Zapier).
- Collaborate with department liaisons to identify inefficiencies and create technology-driven solutions.
- Document existing workflows and identify opportunities for automation or simplification.
- Identify opportunities to incorporate AI tools into workflows to improve efficiency and reduce manual tasks.
- Support associates in understanding and using AI-powered features within existing platforms.
- Develop and maintain integrations between core business systems.
- Build custom reports and dashboards using tools like Power BI, Tableau, or Excel.
- Validate data accuracy and consistency across integrated systems to support reliable reporting.
- Develop scalable integration templates or frameworks that can be reused across future projects.
- Act as the primary liaison with the MSP for IT services, software updates, and security protocols.
- Assist in evaluating and onboarding new technology vendors or tools.
- Support cybersecurity best practices and compliance initiatives.
- Provide guidance to associates on system usage and technology best practices.
- Create and maintain documentation for workflows and processes.
Qualifications:
- Advanced skills in navigating the Microsoft Office suite (or Google equivalent).
- 2+ years of experience in technology operations, systems analysis, or a related role.
- Previous experience maintaining Client Relationship Management (CRM) systems, preferred.
- Familiarity with system integrations and APIs.
- Experience with cybersecurity principles and data privacy.
- Previous project management experience, preferred.
- Ability to work independently with minimal supervisor intervention.
- Work effectively with departmental and cross-functional teams to ensure action items are completed and projects implemented in a timely manner.
- Excellent organizational skills and ability to prioritize tasks.
- Creative problem solver with a proactive mindset.
- Ability to learn new systems quickly and adapt to evolving technologies.
- Able to shift projects and daily tasks very quickly in a fast-paced environment with competing deadlines.
- Good interpersonal skills and ability to work effectively with associates at all levels of the organization.
- Ability to maintain confidentiality and handle sensitive materials with professionalism and tact.
Candidates must be authorized to work in the United States.
Offers are contingent on passing post offer pre-employment drug screen and background checks.
Equal Opportunity Employer M/F/Disability/Vet
