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Account Management

Account Manager Small Business Division

The Miller Group is seeking an Account Manager Small Business Division to support the efforts of the companies’ P&C team. The Account Manager will work closely with an Account Executive.

The Miller Group was founded in 1961 by Robert E. Miller, with a focus on the construction industry. While this industry expertise remains, we have expanded to include a strong position in a variety of industries.  Led by Bob Miller’s sons, Sean and Matt, the company has grown to become one of the top brokerage firms in the Midwest.  A commitment to employee well-being, family, faith and community make The Miller Group a great place to work.

The Miller Group’s full-service product offering includes commercial insurance; employee benefits; HR consulting; surety Bonds; safety & loss prevention and private risk management.

Essential Duties: 

  • Assist in marketing/placing select business within the organization.
  • Resolve client issues with a sense of urgency to avoid disruptions in client service and/or coverage.
  • Process client change requests and ensure endorsement is accurate upon receipt from the carrier.
  • Stay updated on client needs in order to suggest new products, services or other lines of business that would be in the client’s best interest (cross selling).
  • Follow all aspects of the renewal and service processes in accordance with the identified timelines.
  • Follow all quality control measures to avoid potential errors and omissions
  • Check policies for accuracy and quality control and prepare them for delivery to client.
  • Prepare Loss Summaries when needed to market accounts.
  • Knowledge of how to obtain online quotes for clients.
  • Prepare and deliver invoices to clients each month.
  • Perform renewal marketing of assigned select sized accounts.
  • Inform Producers of situations that could impact account retention and/or client satisfaction.
  • Process audits and monied endorsements for clients and note changes in the Agency Management System.

Qualifications: 

  • Bachelor’s degree in a closely related field or any equivalent combination of education and/or experience.
  • Property & Casualty license required within 30 days of employment.
  • Intermediate to advanced skills in navigating the Microsoft Office suite, especially Excel and Word.
  • Minimum of 5 years of experience in the insurance industry with demonstrated progression in career path and/or responsibility.
  • Previous experience in using Applied /Epic system, preferred.
  • Excellent communication skills, both face-to-face and in writing.
  • Proactively identifies client issues to avoid disruptions in client service and/or coverage.
  • Demonstrates strong problem-solving skills and the ability to resolve challenges effectively.
  • Excellent teambuilding and interpersonal skills, with the ability to interact well with diverse personalities.
  • Able to operate independently with minimal supervisor intervention.
  • Demonstrates a strong interest and/or experience in technology.

    Candidates must be authorized to work in the United States. 

    Offers are contingent on passing post offer pre-employment drug screen and background checks.

       Equal Opportunity Employer M/F/Disability/Vet